CX Structural Review with Energy Company

ODSC has been involved in a very exciting review of a CX operating model for a large client adapting to a rapidly changing customer environment.  After reviewing current state literature and global CX trends and case studies, we have been engaging with stakeholders to capture current pain points and recommendations for key functions in future state.  This has included embedding key communication messaging and ongoing changement management principles using Prosci methodology. Following this we are facilitating a series of stakeholder consultation workshops and meetings to establish new team structures in a future state operating model.

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